Refund Policy

1. Custom Bespoke Projects

Kaamora Tech operates on a milestone-based development model for custom projects (such as custom mobile apps, tailored client portals, and bespoke SaaS platforms). Due to the nature of custom software engineering, all completed and client-approved milestones are non-refundable.

Each milestone requires manual logic architecture, styling, and server setup which consume specialized engineering hours. In the event of contract termination by the Client, the upfront deposit and any progressive milestone fees cleared prior to cancellation will be retained by Kaamora Tech to offset completed development sprints.

2. Off-the-Shelf Deployable Platforms

For our pre-built off-the-shelf software products (such as the NGO Management System), clients receive immediate source code transfers and deployment setup support.

Refund rules for deployable products are:

• Prior to Source Code Sharing: A full refund is applicable if the client requests cancellation within 24 hours of checkout and prior to any Git repository sharing or file transfers.
• Post-Delivery: Once the proprietary Laravel/Livewire source code package is successfully zipped, transferred, or cloned to client environments, no refunds will be granted. This is to safeguard our intellectual property against source code duplicates.

3. Out-of-Scope Server & Hostings

Payments made to third-party providers (such as AWS, DigitalOcean, domain registrars, or payment gateway providers) to host the databases are collected directly by those vendors and are entirely excluded from Kaamora Tech's billing policies.

4. Dispute & Request Resolution

If you encounter setup issues, deployment conflicts, or bugs during the 30-day post-launch support window, our engineering leads are dedicated to resolving them as a priority. To submit support tickets or request details on invoice refunds, please email kaamoratech@gmail.com. All queries are resolved within 2 business days.